Returns & Refunds
Last updated: August 25, 2026
30-day return period
Items purchased directly from aiseely.com may be returned under our voluntary return policy within 30 days of delivery. To qualify, the item must be unused, undamaged and returned with all original accessories, manuals and packaging. This is a return period, not a product trial.
How to request a return
- Email support2@aiseely.com with your order number, the item you wish to return and the reason for the request.
- For damaged, incorrect or defective items, include clear photos or video showing the issue and the product label where possible.
- Wait for return authorization and the designated return address before sending the parcel. Do not send a return to the sender address printed on the original parcel.
Items not eligible under the voluntary return policy
Unless the item is defective or applicable law requires otherwise, we cannot accept products that have been used, damaged after delivery, altered, repaired without authorization, returned with missing accessories or packaging, or damaged through incorrect voltage, plug type, misuse or improper care.
Return shipping costs
For a non-defective voluntary return, the customer is responsible for return shipping and should use a trackable service. If we confirm that an item was damaged on arrival, defective or incorrectly supplied, Aiseely will provide an appropriate remedy and will cover reasonable return shipping where a return is required.
Inspection and refunds
After the return is received, we will inspect it and notify you of the result. Approved refunds under our voluntary return policy are submitted to the original payment method within 5 business days after inspection. Your bank or payment provider may require additional time to post the refund.
EU and UK cancellation rights
Consumers in the European Union and the United Kingdom generally have a statutory right to cancel an eligible distance purchase by notifying us within 14 days after delivery, without giving a reason. After notifying us, the goods must be returned within the period required by applicable law. Customers are normally responsible for the direct return cost of non-defective goods. Where required, we will refund the product price and the cost of standard outbound delivery; additional charges for an upgraded delivery service are not refundable. We may withhold reimbursement until we receive the goods or evidence that they have been sent back. A deduction may be made where permitted by law if handling has reduced the value of the goods beyond what is necessary to inspect them.
Exchanges
Product and plug-type availability varies by destination. Contact us before returning an item for exchange. Where a suitable replacement is unavailable, an approved return will be refunded instead.
Statutory rights
This policy does not limit consumer rights or remedies that cannot be excluded under the laws applicable to your purchase.
Contact us
Email support2@aiseely.com for any return or refund request.